|
Frequently Asked Customer Support Questions
How long does a
repair take?
Anywhere
from 15 minutes to an hour as long as we have the
parts for the specific repair.
What is covered by
my phone warranty?
Electrical malfunction and all Motorola CSB's are
covered by warranty. Physical damage, such as liquid
damage or cracked casing, is not covered under
warranty.
Can you fix my
phone?
Pittsburgh Wireless Works will try to fix all
handsets. Our technicians MUST see the handset to
diagnose the problem.
What is the
difference between Pittsburgh Wireless Works and other cell
phone companies?
Pittsburgh Wireless Works is a full service company.
We have an experienced, educated, friendly staff, a
state-of-the-art retail showroom, and a full service
repair center to service customers. Additionally, we
have an outside Business to Business sales team.
I am a national (corporate) account customer, can
you give me the same rates?
In
most cases, Pittsburgh Wireless Works can offer you
the same discounted rates. And, not only can we
offer you the same rates, but we offer superior
account service, such as FREE bill analysis. Our
Business-to-Business sales representatives offer
consistent, professional service in a timely manner |
